Customer Success Manager
Location: Amsterdam (On-site/hybrid)
Language: Dutch/English
Type: Full-time or part-time possible
About Toppi
Toppi is revolutionising how restaurants stay visible online. In a world where AI search machines are changing how guests discover where to eat, our AI-driven solutions empower restaurants to attract more guests now and future-proof their online visibility. With hundreds of restaurants already onboard, we're scaling fast and looking for passionate problem-solvers to join our team.
Your Role
As a Customer Success Manager, you'll be the friendly face and trusted guide for our new customers, making sure their journey with Toppi starts smoothly and successfully. You will:
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Guide restaurants through onboarding on our platform, from setup to first success.
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Provide support via email, phone, text, and video calls.
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Translate data insights into clear, actionable steps for our customers.
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Build lasting relationships with hospitality entrepreneurs.
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Contribute to process improvement initiatives aimed at fully automating onboarding.
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Advising customers on suitable packages for their business.
Who You Are
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2-4 years' experience in a Customer Success Manager role.
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Native in Dutch and fluent in English.
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Excellent communicator with a natural knack for building relationships.
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A strategic advisor to customers, proactively uncovering business requirements to drive long-term value and product adoption.
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Detail-oriented, organised, and comfortable working with data.
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Proactive, and excited to contribute to a growing startup.
What We Offer
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Receive a competitive reward package - reevaluated each year that includes salary and benefits.
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Work directly with the founding team and learn from experienced professionals.
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Beautiful office in the heart of Amsterdam (on the canals, beautiful garden).
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A supportive and fun team culture with regular dinners, drinks, games, and boat rides.
Ready to take the next step?
Fill out the form below and we'll be in touch!